Distribution Policy

Product distribution policy


This Policy refers to the delivery of electronically ordered products. The products shall be shipped through our specialized delivery partners to the stated delivery address.

The timeline for product delivery is between 8:00 AM and 5:30 PM each day, except Sundays and nonworking days.

The delivery time is 1-3 workdays, from the realization of the order on our internet address, to the address stated at order completion. Please make sure that you have entered the correct delivery address.

In the event the Buyer is not available at the stated address at the moment of delivery, they will be contacted on the telephone number entered at the order.

The product shipment expenditures, except for shipment higher than certain amount when the delivery is free, shall be included in the total order expenditures and shall be calculated according to the chart below.


Order amount

Delivery expenditure

under 1,000 MKD

100 MKD

from 1,000 to 2,000 MKD

60 MKD

above 2,000 MKD



The delivery fee is valid for territory of Republic of North Macedonia. For further information or problems related to the delivery please contact us from Monday to Friday between 8:00 AM and 5:30 PM on the telephone number 02 / 60 90 530 or our e-mail address: contact@vitana.mk.