Claims policy and refund

Claims policy and refund upon payment card transaction


The products may be replaced only pursuant the conditions anticipated in the Law on Customer Protection.

In such event, only after return of the product by the customer to the manufacturer, irrespective of the reason, VITANA Trejd is obliged to refund the assets at the realized payment bank account, hence, upon request of the seller the Bank will refund the assets to the card user account.